Privacy policy

Last Updated: December 2, 2025

At MI:seum Clinic Singapore, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, shop with us, or interact with our services. By using our website or services, you agree to the practices described here.

1. What Information We Collect

We may collect information that helps us provide and improve your experience:

  • Your contact details: Name, email, phone number, mailing address.

  • Account details: Username, password, preferences, and settings.

  • Payment and transaction information: Credit/debit card info, order history, invoices, shipping details.

  • Usage and device information: IP address, browser type, device info, and how you interact with our website.

  • Communications with us: Information you provide in inquiries, support requests, or feedback.

  • Behavior and preferences: Data we use to make personalized recommendations and targeted advertisements.

2. How We Collect Information

  • Directly from you: When you fill out forms, make purchases, or communicate with us.

  • Automatically: Through cookies and similar technologies when you browse our website.

  • Through service providers: Shopify and other trusted partners that help us run our store and services.

  • From partners or third parties: When necessary to provide or improve our Services.

3. How We Use Your Information

We use your information to:

  • Provide and improve services: Process orders, handle shipping and returns, manage your account, and offer personalized recommendations.

  • Communicate with you: Respond to inquiries, send order updates, and provide customer support.

  • Ensure security and prevent fraud: Protect your account and detect any suspicious activity.

  • Send marketing and promotions: Share offers and content based on your preferences (you can opt out at any time).

  • Comply with legal requirements: Follow applicable laws and protect our rights.

4. Sharing Your Information

We only share your information when necessary to provide our services:

  • With service providers: Shopify, payment processors, shipping partners, IT and marketing providers.

  • With social media platforms: When you interact with our content on platforms like Facebook, Instagram, LinkedIn, or Twitter.

  • For legal reasons: If required by law, subpoena, or other legal process.

We do not sell or rent your personal information.

5. Advertising & Personalization

We may use your data to show you personalized ads and content. 

Note: We do not respond to browser “Do Not Track” signals.

6. Data Security and Retention

  • We take reasonable measures to protect your information, but no system is 100% secure. Transmitting data online carries some risk.

  • Your personal information is retained only as long as needed to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your location, you may have rights including:

  • Accessing the personal information we hold about you.

  • Requesting corrections or deletions.

  • Receiving your data or transferring it to another service.

  • Managing communication preferences, including opting out of promotional emails.

Requests may require identity verification.

8. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. Parents or guardians may contact us to request deletion of a child’s information.

9. International Transfers

Your information may be stored or processed outside your country. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here and, where appropriate, notified via email.

11. Contact Us

For questions or to exercise your privacy rights:
Email: 
Address: